Terms & Policies

Terms of Service

By accessing or using the OC Skin Source website, you agree to comply with and be bound by these Terms of Service, including all policies referenced herein. Please review these terms carefully before using our website or placing an order.

OC Skin Source reserves the right to update, modify, or revise these terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

All products and information provided on this website are intended for personal use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Customers should consult a qualified healthcare professional regarding specific skin concerns, allergies, pregnancy-related questions, or medical conditions before using skincare products.

Privacy Policy

OC Skin Source values your privacy and is committed to protecting your personal information.

We collect only the information necessary to:

  • Process and fulfill orders
  • Communicate order updates and shipping confirmations
  • Improve customer experience and website functionality
  • Provide customer service and support
  • Send promotional emails or marketing communications if you have opted in

Personal information submitted through our website will never be sold to third parties.

Information collected may include:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information
  • Website browsing and usage data

Payment information is processed securely through third-party payment providers and is not stored directly on our servers.

By using our website, you consent to the collection and use of information as described in this Privacy Policy.

Return Policy

Due to the nature of professional skincare products, product integrity, hygiene standards, and manufacturer guidelines, certain products may not be eligible for return once opened or used.

Returns may be accepted within 30 days of purchase for eligible items that are:

  • Unused
  • Unopened
  • In original packaging
  • In resalable condition

The following items are generally non-returnable:

  • Opened or used skincare products
  • Products damaged through customer misuse
  • Final sale or clearance items
  • Gift cards
  • Promotional items

If an item arrives damaged, defective, or incorrect, customers must contact OC Skin Source within 5 business days of delivery with supporting photos and order information.

Approved returns may be subject to return shipping fees and original shipping charges may be non-refundable.

OC Skin Source reserves the right to refuse returns that do not meet eligibility requirements.

To initiate a return request, customers should contact us through our website contact page prior to returning any product.

Shipping Policy

Orders are typically processed and prepared for shipment within approximately 1–2 business days excluding weekends, holidays, carrier interruptions, inventory delays, severe weather conditions, or high-volume promotional periods.

Once an order has shipped from our facility, standard shipping selected at checkout generally takes approximately 3–12 business days for delivery depending on destination, carrier operations, regional conditions, weather events, holidays, and other factors outside of our control.

Shipping timelines provided at checkout are estimates only and are not guaranteed delivery dates.

OC Skin Source is not responsible for:

  • Carrier shipping delays
  • Weather-related delivery interruptions
  • Incorrect shipping addresses entered by customers
  • Lost, stolen, delayed, or misdelivered packages once transferred to the carrier
  • Delivery delays caused by holidays, natural disasters, labor interruptions, or carrier operational issues

Customers are responsible for ensuring that shipping information entered at checkout is accurate and complete. Additional shipping fees may apply for returned packages or address correction requests.

Once an order has shipped, tracking information will be sent to the email address provided during checkout. Customers are encouraged to monitor tracking updates directly through the carrier.

In situations involving lost or delayed shipments, OC Skin Source may assist customers in opening carrier investigations; however, final delivery responsibility rests with the shipping carrier once the package has been accepted into their network.

Orders marked as delivered by the carrier may not qualify for replacement or refund.

Product Information Disclaimer

OC Skin Source makes every effort to provide accurate product descriptions, ingredient information, usage recommendations, and educational content. However, manufacturers may update formulations, packaging, ingredient lists, or product details without notice.

Customers should always review product packaging, ingredient labels, warnings, and usage instructions prior to use.

Individual skincare results may vary based on skin type, sensitivity, consistency of use, lifestyle, medications, and other individual factors.

Promotional & Pricing Policy

Prices, promotions, discount codes, product availability, and offers are subject to change without notice.

Certain professional skincare brands may be excluded from promotional offers in accordance with manufacturer pricing and authorized retailer policies.

OC Skin Source reserves the right to cancel orders resulting from pricing errors, inventory inaccuracies, unauthorized reseller activity, or suspected fraudulent transactions.

Contact Us

If you have any questions regarding our Terms of Service, Privacy Policy, Shipping Policy, Return Policy, or any other website policies, please contact us through our website contact page.

We are committed to providing a professional, transparent, and trusted skincare shopping experience.